We at GRAND PLAZA HOTEL SA have always taken data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe, therefore our Privacy Policy and procedures will comply with General Data and Protection Regulation. You can find all the information you need on our Privacy Notice at:


SHERATON BUCHAREST is owned by Romanian legal entity GRAND PLAZA HOTEL S.A.

We see it as a great opportunity to show you exactly what we do with the information you give us permission to have. And in helping us to understand you better, we can enhance your experience with SHERATON BUCHAREST.

We will tell you exactly what information we can collect, how we can collect it, what we can use it for, who we can share it with – and how we will keep it safe.

Below you can find information that explains how we collect personal information while booking a stay at our hotel on

WHAT INFORMATION ABOUT YOU DO WE COLLECT? sends us all the information that you have personally filled in on their website, less your private email address.


All this information is legally required to guarantee your reservation and for you to be accommodated in our hotel.

In order to confirm your reservation, we will verify with ALPHA BANK, our partner who offers us this service, the credit card used for guarantee.

If, for various reasons, we will have to contact you before staying in our hotel, we will do so only through the generic email address provided by

We do not sell or convey your personal data to other entities. They are stored in our servers for a period of 36 months after your last stay with us, when they will be automatically deleted.


We will not send you any information about our hotel because we cannot contact you directly.

During the check-in procedure, if you wish, you can directly provide us your personal email address and you can give us your consent to keep you updated with our offers. If you have accepted this, you can always opt out to receiving news and offers from us through a simple unsubscribing process.


Please be sure that all your rights are observed and that your personal information is fully protected.

You may request a copy of the information we hold about you, ask for the data to be rectified or deleted or request data processing restrictions.

If you want to do any of the above, please write us an email directly from the e-mail address used for our correspondence.

The contact details of the Department dealing with personal data protection are: DPO@SHERATONBUCHAREST.COM


You have the right to complain to the National Supervisory Authority for Personal Data Processing. This is the authorized body you can address to if you feel that your requests have not been resolved pursuant to the legislation. More information can be found at the following address: 


This version of the Notification is effective from May 2018 and will be updated if new legal requirements arise.